PURCHASE AND REFUND POLICY
CANCELLATION AND REFUNDS
1.1 Due to your purchase being a coaching, counselling or therapy package in a business capacity, we do not offer refunds or cancellations. All contracts and purchases are binding.
1.2 Due to your purchase being an info product in a business capacity and downloadable at the time of purchase, we do not offer refunds or cancellations. All purchases are binding outside of the 7 day Guarantee period.
1.3 If you join the Your Time To Shine Academy on the Pay Monthly plan, you MUST cancel within the members area and fully cancel your account; otherwise, you will be liable for the payments.
1.4 If you join the academy and pay for a full twelve months. No refunds will be offered.
1.5 If a customer has outstanding payments for any of our programs, and has not responded to us to settle their account, it will be escalated within 21 days to third party debt collectors who charge an interest on top of the balance.
APPLICATION OF TERMS AND CONDITIONS
2.1. These terms and conditions (“Terms”) apply to Cheryl Murray transformational life coach coaching program (the “Program”) operated by Cheryl Murray. By registering to be a participant in our Program, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.
2.2.The agreement between us and you, the person or entity registering to be a participant in the Program (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Program and shall continue until terminated in accordance with these Terms.
2.3. If you are purchasing online, the order process will be as follows:
2.3.1. Add the Programme to the cart and proceed to the checkout and make payment as directed;
2.3.2. We will send you an email acknowledging your order and confirming whether we have accepted your order.
2.3.3. If, at any stage, you have made an error in your order, you may email us at info@yourtimetoshinetherapy.com to correct any errors.
2.4. If you are purchasing online, you should print a copy of these terms for your records, as we will not be filing a copy and we may change these terms from time to time.
2.5. These Terms should be read in conjunction with our Terms Of Website and Acceptable Use Policy, all of which can be found on our website, www.yourtimetoshinetherapy.com
2.6. Any content posted or submitted by you to our site in the course of the Programme is subject at all times to the Acceptable Use Policy.
2.7. Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.
COACHING PROGRAM
3.1. The program will be provided over the course specified on the sales page and shall be delivered by a combination of online sessions, telephone sessions, one-on-one in-person sessions (collectively, the “sessions”), or as a downloadable product as detailed on the site.
3.2. The date and time of all sessions are as set out on the site but are subject to change. We will provide you with as much notice of any change as is possible, but we shall not be liable to you in any way for any change to such dates or times. Please check the site regularly for updates on changes to dates and times.
3.3 Membership will be delivered as per the sales page at www.yourtimetoshinetherapy.com
3.4 The date and time of all sessions are as set out on the site but are subject to change. We will provide you with as much notice of any change as is possible, but we shall not be liable to you in any way for any change to such dates or times. Please check the site and Facebook group regularly for updates on changes to dates and times.
3.5 Live group programs The Program will be provided over the course specified on the sales page and shall be delivered by a combination of online sessions, telephone sessions, one on one in person sessions (collectively, the “Sessions”), or as a downloadable product as detailed on the site.
3.6 Zoom Sessions shall start and end at the scheduled times, regardless of the time that you join the call. If you are late for an individual Zoom call, this may be extended at our discretion, but if we need to end at the scheduled time, we shall not be obliged to refund you any amounts in relation to such a session.
3.7 Online sessions of the Program are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Program but in the event that such content (or any content added by you or other participants in the Program) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.
3.8. You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorized use of your account.
4.1 Goods. Where we are providing goods or products (such as CDs, DVDs, or binders) (“Products”) as part of the program or otherwise, the following terms and conditions of this paragraph 4.1 shall apply.
4.2. Any photographs of the products on our site are for illustration purposes only.
4.3. The delivery charges for the products are as set out on our site from time to time.
4.4. Your order will be fulfilled by the estimated delivery date set out in our confirmation email or as described on our site, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will endeavor to contact you with a revised estimated delivery date.
4.5. Delivery will be completed when we deliver the products to the address you gave us when you placed the order, and the products will be your responsibility after the completion of delivery.
4.6. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery. Return delivery will be at your expense.
4.7. You own the products once we have received payment in full, including all applicable delivery charges.
5.1. Payments The total price payable for the program is as set out in the email correspondence forwarded to you, on the invoice sent via email to you, or on the sales page relevant to the particular program on the website www.yourtimetoshinetherapy.com.
5.2. You may choose to pay by instalments or in one lump sum, and the total price payable shall depend upon which option you have chosen and shall be as set out on the invoice forwarded to you via email or as stipulated before checkout.
5.3. If you choose to pay in installments, each payment is due in equal sums every 30 days until the total price payable has been paid, or unless otherwise agreed in writing between you and the company. Such invoices are due for payment immediately upon receipt.
5.4. Payment is to be made by any method that is detailed on our site.
5.5. Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due, we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of HSBC from time to time in force and/or (ii) suspend the availability of the program until such time as payment is made or the contract is terminated.
5.6. The total price payable as set out in the summary of key terms is exclusive of value-added tax (and any other applicable taxes or duties) which shall be added at the applicable rate where necessary.
5.7. You shall be responsible for all travel, accommodation, and other subsistence costs and all other expenses incurred by you in connection with your participation in the program.
5.8. All payments are non-refundable.
5.9 Cancelling your payment plan without notification will render your payment plan void, and you will be required to pay the remaining amount in full.
6.1 Our obligations We warrant to you that the program and program materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Program is supplied.
6.2. Other than as set out in the paragraph.
6.3 Above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
6.4. We will endeavor to ensure that all information that we provide is accurate and up-to-date, but we shall not be liable for any claims arising from such information being inaccurate, not up-to-date, or otherwise.
6.5. We acknowledge that in the course of the program we will have access to your confidential information, and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to: (a) any use or disclosure authorised by you or required by law; (b) any use or disclosure which we, in our absolute discretion, consider necessary or advisable in order to prevent illegal acts or harm to you or others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.
6.6. You acknowledge and agree that your personal data will be processed by and on behalf of us as part of our providing the program to you.
7.1 Intellectual property We are the owner or licensee of all intellectual property rights and all other rights in the program and all content within the program, and nothing in these terms or otherwise shall operate to transfer the ownership of the intellectual property rights in the program or the content of the program to you or to any other person.
7.2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of, or otherwise make available to a third party in any way any of the content or materials contained in the program.
7.3. We grant to you a limited, non-exclusive, non-transferable, non-sublicensed, revocable license to use all or any of the content of the program for the purposes for which the program was provided only.
7.4. Except as set out in paragraph 7.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.
7.5. You may not, without our prior written consent, make any audio or visual recordings of any part of our program.
7.6. We may, from time to time, record the program being delivered during your attendance. You authorise us to use your image and voice in any such recordings without payment, other conditions, or the need for further consent.
7.7. You acknowledge that certain information contained in the program and program materials is already in the public domain.
7.8. You are not permitted to sell or promote products or services to other participants in the program at or during any part of our program without our prior written permission.
7.9. The provisions of this paragraph 7 shall survive termination of the contract.
8.1 Terms and Termination The contract shall continue until the end of the program, when the contract shall expire, other than for the terms that are specifically stated to remain in force past termination or expiration.
8.2. Notwithstanding the provisions of paragraph 8.1, either of us may terminate the contract on written notice to the other with immediate effect if, at any time:
8.2.1. The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
8.2.2. The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or
8.2.3. The other party commits any fraud or dishonesty or acts in any manner that, in the opinion of the terminating party, brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.
8.3. On or before the date of termination of the contract, you shall immediately pay any unpaid fees or other sums payable under these terms (which, for the avoidance of doubt, shall include any remaining installments regardless of the point at which the contract is terminated).
8.4. Termination of this agreement shall not affect either of our accrued rights, remedies, obligations, and liabilities as at the date of termination of this contract, including the right to claim damages in respect of any breach of the contract that existed at or before the date of termination.
8.5. Any delay by us in exercising our right to terminate the contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
8.6. Paragraphs that expressly or by implication have effect after termination of the contract shall continue in full force and effect after the date of termination of the contract.
8.7. This paragraph 8 shall survive termination of the contract.
9.1 Liability Nothing in this paragraph 9 shall limit our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation, or for any matter for which liability cannot be legally excluded or limited.
9.2. We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information, or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses suffered or incurred by you as a result of you entering into the contract and/or us providing the program.
9.3. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise arising in connection with the performance or contemplated performance of the contract shall in all circumstances be limited to the price paid by you for the program.
9.4. If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges, or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
9.5. We shall not be liable for additional costs incurred by you as a result of changes in (i) the program, (ii) any other content, (iii) the location of venues, (iv) the time and date of sessions, or (v) trainers, instructors, or coaches.
9.6. The provisions of this paragraph 9 shall survive termination of the contract.
9.7. You acknowledge and agree that:
9.7.1. The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Program (which shall be deemed to have been terminated by mutual consent);
9.7.2. In entering into the contract, you have not relied on any undertaking, promise, assurance, statement, representation, warranty, or understanding (whether in writing or not) of any person (whether party to the contract or not) relating to the provision of the program other than as expressly set out in the contract.
10.1 General By registering for our program, you warrant that:
10.1.1. You are legally capable of entering into binding contracts, and
10.1.2. You are at least 18 years old, and
10.1.3. That all information you provide us with is materially true and accurate at all times and not misleading in any way.
10.2. You accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. You agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.3. We may vary these terms (other than the price payable by you for the program) as we see fit from time to time, and if we do, we shall notify you by email of the change of terms. Your continuation with the program will be deemed to be your acceptance of any new terms.
10.4. The contract is personal to you, and you may not assign, transfer, charge, subcontract, sub-license, or deal in any other manner with all or any of your rights under the contract.
10.5. We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract without providing prior notice to you.
10.6. If we fail to insist upon strict performance of any of your obligations under the contract or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is in writing.
10.7. If any of these terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will, to that extent, be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
10.8. A person who is not a party to the contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
10.9. The rights of the parties to terminate, rescind, or agree to any variation, waiver, or settlement under the contract are not subject to the consent of any person who is not a party to the contract.
10.10. The contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
10.11. We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).
10.12. Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.
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Shipping Policy
Thank you for choosing Your Time to Shine as your preferred shopping destination. We are dedicated to delivering your orders promptly and securely. To provide you with complete transparency about our shipping and return processes, please review our comprehensive shipping policy below.
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Effective Date: June 2023
